Terms and Conditions

Terms and conditions:

The content provided by the company is for informational purposes only and should not be considered as medical advice or as recommendations.
The information on this site does not constitute medical advice and should not be relied upon as such.
Medical information is often controversial and changes regularly.
Quick Relief is not responsible for errors or omissions in the information.
Please consult your personal doctor to discuss specific concerns before using the products.
The regulations are written in masculine form for convenience and apply to all genders.

Please read the terms of use carefully.

  1. General

1.1 Our site contains an online store for purchasing products and the terms of use apply when using or purchasing products from this website.
2.1 The site and all services provided through it, including design, content, trademarks, and algorithms, are protected under copyright laws and intellectual property rights.
3.1 Copying, reproducing, distributing, publishing, or using the content on the site in any other way is prohibited.
4.1 Using and purchasing products from this website constitutes your agreement to the terms of use, where you agree that you and anyone on your behalf will not have any claims against this website.
5.1 The terms of use outlined in this regulation are the only rules binding the business owners and site operators towards users of the site’s services.
6.1 Please note that the terms of use may change from time to time at the sole discretion of the site operators without notice.

Note: Changes will only apply to products/services purchased after the change.

7.1 If you do not agree to the terms of this regulation, please refrain from registering on the site or placing orders.

  1. User Restrictions on the Site

1.2 Users must be 18 years of age or older and possess legal capacity.
3.2 It is the user's responsibility to maintain the confidentiality of their password and username.
4.2 Users may not open an account for any third party without their explicit consent.
5.2 Users shall not use the details and passwords of other users contrary to the law.
6.2 Users exempt the site from liability for any technical issues, disruptions, or outages, including those caused by third-party service providers.
7.2 Users exempt the company from liability for attacks or attempted breaches by various parties against the site, networks, computers, and servers.
8.2 The company implements several security measures to protect the privacy of user information entered on the site, but it is important to know that complete assurance cannot be guaranteed, and security breaches may occur.
9.2 The company does not guarantee that the services and information on the site or third-party servers will be entirely immune to unauthorized access.
10.2 By browsing the site, registering, or submitting content and/or information, users exempt the company from any liability for damages resulting from attacks, attempts to breach information, and waive all claims against the company in this regard.
11.2 The company may at any time and at its sole discretion, without notice, remove any content/comment posted by a user on the site, including deleting/suspending the user.
13.2 Some messages and publications sent to you may contain "cookies" such as "identification cookies" on your browser.
14.2 The company does not store users' credit card details on its servers or elsewhere.
15.2 The site acts as an intermediary between third-party suppliers, manufacturers, wholesalers, and various factories worldwide, and customers using the site’s services or placing product orders (hereinafter: "the user") for personal, non-commercial use.
16.2 Users purchasing products/services through the company's site are also subject to the terms of use of its partners.
17.2 Every order on the site is subject to the laws of the australia. Each user is required to check tax, customs, sales tax, and other costs before placing an order.
18.2 Each product displays its price, which includes sales tax unless stated otherwise. However, the operator may change the price of any product at any time at its sole discretion without users having any claims against it. It is clarified that the decisive moment regarding the product price is the time of order confirmation by the buyer, not when it is added to the shopping cart.
19.2 After placing an order, automatic registration to the site’s email marketing system will occur.

This registration is necessary to update the registrant or buyer on order processing stages, including invoice delivery, order confirmation, tracking shipments, etc.
Additionally, registration for email marketing will allow the site and company staff to send promotional and marketing information. We commit not to share the registration details with any other company.
20.2 Users can unsubscribe from marketing emails by clicking a link found in every marketing message sent to them. It is not possible to unsubscribe from messages regarding order status and deliveries.
21.2 The site is not responsible for the quality of the products, delivery times (including delays caused by various factors), or any damages incurred by the customer as a result.

  1. Miscellaneous

1.3 The company is not the manufacturer of the products sold on the site; however, we work to ensure that product information on our site is accurate, manufacturers may not be precise or may change the information they decide to list on the product page.
2.3 Product packaging and materials may include additional or different information than what is presented on the product pages of the site.
3.3 For medical products or those with medical implications, the content on our site does not serve for diagnosis, treatment, cure, or prevention of any medical problem or otherwise.
4.3 The information does not replace medical advice, and we recommend consulting with a physician or qualified professional before using any product that comes into contact with the body.
5.3 You should always read the information, warnings, and instructions included with the product before use and not rely solely on the information found on our site.
6.3 If you feel that one or more of the products you were exposed to on the site is offensive, misleading, or illegal, we invite you to contact us so that we can address the issue as soon as possible.
7.3 All information displayed on the site regarding products, including their quality, was received directly from partners.
8.3 Users of the site exempt the company from responsibility for inaccuracies/mismatches in the details displayed on the site regarding products, including images and product specifications presented on the sales pages, etc.
9.3 In any case of inconsistency between site policy and consumer protection laws, the provisions of the law shall prevail over the site policy.

  1. Product Ordering and Order Confirmation

1.4 When ordering on the site, the user must provide their details (such as full name, current address, phone number, active email address, and any additional information required to complete the order).
2.4 Subsequently, some of the details entered will be forwarded to the partners for shipping purposes. Therefore, it is very important to fill in accurate and correct details.
3.4 Within 72 hours of placing the order, the user will receive an email confirming the order. This confirmation constitutes final and absolute approval.
4.4 If an ordered product is out of stock, or for any reason the supplier cannot provide the product, you will be offered the option to receive an alternative product or cancel the transaction.
5.4 Providing false personal details related to the purchasing process is a criminal offense and a civil tort; in case of an inadvertent error, the customer must notify the business, and any additional costs incurred will be charged to the customer.
6.4 Information provided on a secure site is encrypted using advanced PCI technology, and the buyer’s billing details are deleted immediately after purchase. Additionally, the business commits to taking standard precautions to keep as much customer personal information confidential as possible.

  1. Product Return and Refund Policy:

    At QuickRelief, we value our customers and are committed to full compliance with the Australian Consumer Law (ACL). This policy clearly sets out your rights and our procedures for returns, refunds, and exchanges.

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 
    You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. 
    You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    -Consumer Guarantees under the ACL:

    If a product you purchased is faulty, damaged, unsafe, not as described, or not fit for purpose, you are entitled to a remedy under the ACL. Depending on the circumstances, you may choose:

    • a repair,
    • a replacement, or
    • a full refund.

    In these cases:

    • Quick relief will cover the cost of return shipping, including any original delivery costs you paid.
    • No cancellation or processing fees will apply.

    For large or bulky items that cannot be easily returned, we will arrange collection at our expense.

     

    -Minor vs Major Failures

    • Minor failure: If the problem can be fixed within a reasonable time, we may choose to repair or replace the product.
    • Major failure: If the issue is substantial (e.g., the product is unsafe, significantly different from its description, or you would not have purchased it had you known about the problem), you are entitled to choose between a refund, replacement, or repair.


    -Change of Mind Returns:

    In addition to your legal rights, we offer customers the option to return items for change of mind under the following conditions:

    • Returns must be requested up to 30 days of delivery.
    • The item must be unused, in its original condition, and in the original packaging.
    • Return shipping costs for change of mind returns are the responsibility of the customer.
    • A processing fee of up to 5% may apply for change of mind returns only. No fees apply for returns relating to faulty, damaged, or misdescribed products.

    -How to Request a Return?

    1. Contact our support team by email/ WhatsApp to request a return authorization.
    2. Provide proof of purchase (e.g., order number, receipt).
    3. Once approved, we will provide return shipping instructions.
    4. Refunds will be processed up to 30 business days of receiving and inspecting the returned item

     

    -Important Notes:

    • This policy does not limit or exclude any rights you have under the Australian Consumer Law.
    • All remedies will be provided in compliance with ACL obligations.
    • Our change of mind policy is offered in addition to, and not instead of, your legal rights.

     

    -how to return:

    - Once approved, returns must be sent to our designated return address via registered mail only.

    - Customers are responsible for securely packaging the item to avoid damage during transit.

    - We recommend keeping the shipping receipt and tracking number until the return process is completed.

    - Items returned without tracking or sent to an unauthorized address may not be eligible for a refund.
     

    -Cancellation Policy:

    Orders may be canceled within 12 hours of placement. After this time, cancellations may not be possible as orders may already be in processing. In exceptional cases, customers are encouraged to contact our support team, and we will do our best to assist where possible.

  1. Shipping Policy:

Shipping times are 4–8 business days to your door.

1.6 The company is not liable for delays or delivery issues caused by force majeure or circumstances beyond its control (e.g., strikes, service interruptions). If known in advance, we will notify the customer using the provided contact information.
2.6 From the time of order, delivery may take 4-8 business days, excluding processing (up to 72 hours).
3.6 Delays caused by couriers like YunExpress or Exelot are not the responsibility of the site. Contact the courier for updates.
4.6 Delivery may be delayed shipment date. Contact customer support if needed.
5.6 Orders placed on weekends or public holidays will be processed on the next business day
6.6 Business days are Monday to Friday, excluding holidays.
7.6 The customer is solely responsible for tracking and collecting packages.
8.6 If a package is returned due to non-collection, and tracking shows it arrived at its destination, no refund will be issued.

  1. Limitation of Liability

1.7 Product images may differ slightly from actual items due to display settings or photography lighting.
2.7 The business is not responsible for clerical errors in product descriptions or specs. Customers waive all claims regarding such discrepancies.